Service

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Our Service Philosophy

On-Site
Diagnosis
Initial
Assessment
On-Site Technician
Dispatch
Troubleshooting
by Support Team
Issue
Detection

What We Can Do for You

Technical Support

Flexible warranty solution

ATQ documents support

Project engineering evaluation

FAT (Factory Acceptance Testing)

Meet customer test requirements

Output standard FAT template

Customers supervise the testing process ( or 3d party)

Output final report to customers

SAT (Site Acceptance Testing)

Acceptance of goods

Cold commissioning

Hot commissioning capacity test

Final acceptance & certification

Warranty Service

Customer complaint response procedures

3rd paties service system

Localized warehouse and spare parts

LTSA service

Safety Control

CLOU safety police

Project specific safety plan

OSHA30 & NFPA70E certificate

Emergency plan

Monthly safety training

Training System

FSE training program

Customer training program

3rd parties training program

Assessment and authorization procedure

Our Global Team is Always Here for You

Professional Service Team

CLOU has a highly skilled, global service team, including a dedicated commissioning team, ensuring high-quality project execution and optimized maintenance efficiency.

Warehouse Support

In 2024, we are establishing a spare parts storage warehouse in Bulgaria to enhance system uptime and address the challenge of delayed fault repairs due to spare parts shortages.

Service Center

Additionally, we are setting up a customer service center to provide rapid after-sales support and troubleshooting while training a professional local team to serve you better.

Global Service Team

Contact Us: clouservice@szclou.com

North American Team
South American Team
European Team
HQ Domestic Team